Straatalliantie was formed as a collaboration between Bureau Straatjurist, Belangenvereniging Druggebruikers MDHG, and the Daklozenvakbond. Since 2024, Straatalliantie has become an independent foundation, which includes Bureau Straatjurist. Belangenvereniging Druggebruikers MDHG and the Daklozenvakbond have remained independent organizations, but collaborations with them in advocacy continue. Belangenvereniging Druggebruikers MDHG specifically focuses on drug users, while the Daklozenvakbond focuses on mail addresses.

Independent client support is regulated by the Wet Maatschappelijke Ondersteuning. It is intended for anyone with questions about areas such as independent living, care and support, participation, housing, education, and work and income.

The client supporters at Straatalliantie are independent and advocate in the best interest of the visitor. They make decisions only in consultation and coordination with the visitor.

Client supporters can provide various types of assistance based on different competencies and qualities:

a. Clarifying: Helping to articulate the need or request for assistance, reviewing complex documents, and translating these into practical and concrete actions.

b. Advising: Advising on steps to take, referring to the appropriate agency, suggesting what might be helpful, etc.

c. Mediator: Mediating between the client and, for example, another agency.

d. Advocacy: Representing the client’s interests, drafting objections, and filing complaints on behalf of the client.

Additionally, independent client support includes other roles such as collective advocacy, outreach work, expertise based on experience, or simply providing a listening ear.

At the Daklozenkantoor, you can use various facilities, including computers, printers, scanners, and the telephone. Support is also available. The client supporters will, if necessary, connect with regular services and other agencies. There are experts with lived experience, volunteers, client supporters, and social legal service providers present. They are ready to assist with small practical matters, care referrals, resolving conflicts within and outside the care chain, and support with social legal questions such as objections or complaints, or preventing eviction.

Feel free to stop by to get acquainted. We only take action on matters if you want us to, and always in your best interest. The staff have extensive knowledge of all aspects related to homelessness, such as shelter, mail addresses, support services, and legal issues. We are happy to help you with your needs!

Client support and social-legal services:

Walk-in hours: Monday to Friday from 10:00 AM to 1:00 PM

Prefer to make an appointment directly? That’s also possible outside these hours.

Use of office facilities (phone + computer):

Monday, Tuesday, Wednesday, and Friday from 10:00 AM to 4:00 PM

Thursday from 10:00 AM to 1:00 PM

Daklozenkantoor does not provide mail addresses. However, the staff at the Daklozenkantoor can support and advise on obtaining a mail address. See here for more information about mail addresses.